Cancellation

Policy

If something unexpected occurs and you need to cancel your stay, consult our cancellation policy to learn how we proceed in the event of a cancellation.

Policy

ACCOMMODATION

  • Please let us know at least 48 hours before your scheduled arrival if you wish to modify or delay your arrival so that we can change your reservation. If you respect this timeframe, you will be able to alter your reservation and retain your deposit for a later visit.  Non- refundable, not redeemable for cash, and non-transferable.
  • If you cancel less than 48 hours before your scheduled arrival or fail to appear, you will be charged the full cost of your first night’s accommodation and of the treatments or complementary activities ordered.

ONLINE RESERVATIONS

  • Complete payment will be effect at the reservation.
  • Please let us know at least 48 hours before your scheduled arrival if you wish to modify or delay your arrival so that we can change your reservation. If you respect this timeframe, you will be able to alter your reservation and retain your deposit for a later visit.
  • If you cancel less than 48 hours before your scheduled arrival or fail to appear, you will be charged the full cost of your first night’s accommodation and of the treatments or complementary activities ordered.

TREATMENT AND ACTIVITY PACKAGE WITHOUT ACCOMMODATION

  • In the case of cancellation on the day of your scheduled arrival or of no-show, you will be billed for 100% of the cost of treatments or supplementary activities.

GROUPS AND EVENTS

  • Please note that in the case of group reservations and corporate events, cancellation policies may vary according to the terms of the different contracts. For further information, we encourage you to contact your event manager.

GROUP CELEBRATION AND WEDDING ROOM

  • When you make your reservation, a non-refundable deposit of $100 per night will be charged to your credit card. Non-redeemable, non-transferable. If cancellation is made 7 days before the scheduled date of arrival or later, 100% of the cost of your stay will be charged.

GIFT CARD

  • The sale of a gift card is final and non-refundable.

RESERVATION POLICY

SAFE AND FLEXIBLE RESERVATIONS 

  • Rooms :
    • a deposit of $100 per night, per room, will be charged to your credit card at the time of reservation. Non-refundable, not redeemable for cash, and non-transferable.
    • on the day of your arrival, we will effect a preauthorization for the total value of your package, including an additional charge of $100 per night as a security deposit.
  • Chalets :
    • a non-refundable and non-transferable deposit of 50% of the total cost will be charged at the time of reservation. Non-refundable, not redeemable for cash, and non-transferable.
  • Gift certificates and cards: on the day of your arrival, please present your gift certificate or card. A preauthorization of $100 per night will be effected on your credit card as a security deposit.

ONLINE RESERVATIONS

  • Complete payment will be effect at the reservation.
  • On the day of your arrival, we will effect an additional charge of $100 per night as a security deposit.

HEALTH MEASURES  

ROOM

  • We guarantee that your room will be available by 4 p.m. On the day of your departure, the room must be vacated by noon (12h).
    • Le Canotier must be vacated by 11:00 a.m.
  • We guarantee that your room will be available by 4 p.m. On the day of your departure, the room must be vacated by noon.
  • Smoking in your room is strictly forbidden:  you will be charged automatically a fee of $150 plus taxes. You are responsible for the furniture, facilities, and all other objects placed at your disposal during your stay:  you will be charged automatically for any damage or breakage.
  • Le Baluchon is not responsible for any objects left behind, lost, or stolen.
  • Pets are not allowed in our rooms or in any of our buildings. Le Baluchon reserves the right to apply a cleaning charge of $150 (plus taxes) for any guest infringing this rule.
  • Service dogs are allowed, but in the case of a dog not certified by the Mira Foundation, the owner must provide documents certifying that it is recognized as a service dog by the appropriate authorities.

HOURS OF OPERATION FOR TREATMENTS AND ACTIVITIES

  • Please note that Le Baluchon reserves the right to modify reservation times by 15 minutes or so.

ARRANGEMENTS FOR CHILDREN

  • In the case of a reservation including children between 0 and 4 years of age, breakfast and accommodation costs are included at no charge for any child accompanied by a parent for whom breakfast is included in his/her package. Please note that all other meals are à la carte and payable where taken.
  • Children between 5 and 12 years of age can take advantage of a children’s package that includes accommodation and a table d’hôte three-course supper, breakfast, and meal service charges as well as the outdoor passport and free equipment.
  • For more details, consult our counselors at 1 800 789-5968.