Reservation and cancellation policies

ROOMS AND SUITES

Your room is guaranteed for 4:00 p.m. Check-out is required by 12:00 p.m. on the day of departure.

•  A charge of $100 per night, per room, will be applied to your credit card at the time of booking.
• This deposit guarantees your reservation and is non-refundable under any circumstances,
  regardless of the cancellation date.
• Please notify us at least 72 hours prior to arrival to modify your reservation date. If this request is
  respected, your deposit may be transferred to a future stay with accommodation. It cannot be
  refunded, exchanged for another service or product, or transferred to another person.
• For cancellations made between 72 and 24 hours before arrival, 100% of the first night’s charges
  (room, spa services, activities, meals), including taxes, will be billed.
• For cancellations made less than 24 hours before arrival (prior to 4:00 p.m. the day before), the full
  amount of the reservation (room, spa services, activities, meals) will be charged.
• Upon arrival, a pre-authorization will be taken on your credit card for the total cost of your stay,
  plus $100 per night, per room, as a security deposit. A valid photo ID will be required.

HOLIDAY PACKAGES – CHRISTMAS MAGIC & NEW YEAR’S EVE

Room is guaranteed for 4:00 p.m. Check-out by 12:00 p.m.

• A deposit of 50% of the total amount (including taxes) per room will be charged to your credit card
  at the time of booking.
• This deposit guarantees your reservation and is non-refundable under any circumstances.
• Please notify us more than 14 days prior to arrival to change your reservation date. If this request is
  respected, your deposit can be transferred to a future stay with accommodation. It cannot be
  refunded, exchanged for another service or product, or transferred to another person.
• For cancellations between 14 days and 72 hours before arrival, the 50% deposit is retained.
• For cancellations less than 72 hours before arrival or in the case of a no-show, the full amount of
  the reservation will be charged.

GROUP CELEBRATION & WEDDING PACKAGES

• A deposit of $100 per night, per room will be charged to your credit card at the time of booking.
• This deposit is non-refundable at all times in the event of cancellation. It cannot be applied to a future reservation.
• For cancellations made 7 days or less before arrival, the full amount of the reservation (room, spa
  services, activities, meals) will be charged.

GROUPS AND EVENTS

• Please note that for group or corporate event bookings, reservation and cancellation policies may
  vary according to the contract. For more information, please contact your event coordinator.

GIFT CERTIFICATES & GIFT CARDS (Promotional, Monetary, or Package-based)

• A deposit corresponding to the type of accommodation booked will be charged to your credit card
  at the time of booking.
• This deposit guarantees your reservation and is non-refundable under any circumstances.
• Please present your gift certificate or gift card upon arrival.
• Upon arrival, a pre-authorization will be taken on your credit card as a security deposit, based on your accommodation type. A valid photo ID will be required.
• Spa or activity gift cards (e.g. equestrian or dog sledding) must be used exclusively for the services specified on the card. They are non-exchangeable and have no cash value.

LUXURY CHALETS

The Manor House, The Canoer’s Chalet, Rollande and Émil’s House, The Paddler’s Chalet and the Perched Lofts
Check-in is guaranteed for 5:00 p.m. | Check-out by 11:00 a.m.
Refer to the detailed rental conditions here.

• A 50% deposit (taxes included) is charged at the time of booking.
• This deposit guarantees your reservation and is non-refundable under any circumstances.
• On arrival, the full remaining balance is charged along with a $1000 pre-authorization as a security
  deposit. A photo ID is required.
• Cleaning fees: $300 per stay for Rollande and Émile’s House and The Manor House; $100 per stay for Perched Lofts.
• Please notify us more than 60 days before arrival to modify the date or duration of your stay. If this
  request is respected, your deposit can be transferred to a future luxury chalet stay. It cannot be
  refunded, exchanged for other services, or transferred to another person.
• For cancellations between 60 and 30 days before arrival, the 50% deposit is retained.
• For cancellations less than 30 days before arrival or no-shows, the full amount of the rental is
  charged.

IMMERSIVE CABINS

River Cabin, Blue House, The Rotunda Retreat, and the Lofts (Rollerside loft, Ranch loft and Sanctuary Loft)
Check-in guaranteed at 5:00 p.m. | Check-out by 11:00 a.m.
Refer to the detailed rental conditions here.

• A 50% deposit (taxes included) is charged at the time of booking.
• This deposit guarantees your reservation and is non-refundable under any circumstances.
• Upon arrival, the full balance is charged, along with a $500 pre-authorization as a security deposit.
  A photo ID is required.
• Cleaning fee of $100 per stay applies to immersive cabins.
• Please notify us more than 30 days before arrival to modify the date or duration of your stay. If this
  request is respected, your deposit can be transferred to a future stay in one of our experiential
  chalets. It cannot be refunded, exchanged, or transferred.
• For cancellations less than 30 days before arrival or no-shows, the full rental amount is charged.

STAY FEES

• A $29/night stay fee applies to all bookings with accommodation. [Details here.]
•  For rooms: charged per night, per room.
• For chalets or lofts: charged per bedroom.
• These fees reflect our commitment to offering a genuine and inspiring resort experience.

SPA TREATMENTS & ACTIVITIES

Le Baluchon reserves the right to modify booking times by ±15 minutes.

• Please notify us more than 72 hours before the activity date to cancel without penalty.
• For cancellations or changes within 72 hours of the activity, the full cost (including taxes) will be
  charged.

STAYING WITH CHILDREN

• Children aged 0–4: free breakfast and lodging included when accompanied by a parent whose
  package includes breakfast. Other meals are à la carte and payable on-site.
• Children aged 5–12: eligible for a children’s package including lodging, a 3-course children’s table
  d’hôte dinner, breakfast, meal service, and an outdoor activity passport with free equipment.
  Contact our advisors at 1-800-789-5968 for details.

GENERAL RESERVATION GUIDELINES

• Smoking is strictly prohibited in all rooms and pavilions. Cleaning fees will apply for violations.
• Guests are responsible for all furniture, facilities, and items made available during their stay. Any
  damage or breakage will be billed.
• Le Baluchon is not responsible for lost, stolen, or forgotten items.
• Pets are not allowed in any of our rooms, chalets, or lofts. Le Baluchon reserves the right to charge
  cleaning fees for violations.
• Animals are not permitted on the premises or in any of Le Baluchon’s buildings. Certified service
  dogs are allowed. If the dog is not certified by MIRA, valid documentation from a recognized
  authority must be provided.
• For safety and hygiene reasons, cooking appliances (e.g., fondue or raclette sets) are not
  permitted in the rooms.