Policies

ACCOMMODATION

• Please let us know at least 48 hours before your scheduled arrival if you wish to modify or delay your arrival so that we can change your reservation. If you respect this timeframe, you will be able to alter your reservation and retain your deposit for a later visit.  Non- refundable, not redeemable for cash, and non-transferable.
• If you cancel less than 48 hours before your scheduled arrival or fail to appear, you will be charged the full cost of your first night’s accommodation and the treatments or complementary activities ordered.
• We guarantee your chalet/loft will be available by 5p.m. On the day of departure, you must vacate the unit by 11 a.m.
• The Magic of Christmas Package and New Year’s Eve Package :
  • Please advise us more than 14 days before your arrival if you wish to modify or postpone your reservation. If you respect this timeframe, you will be able to postpone your reservation and retain your deposit for a later visit. Non refundable, not redeemable for cash and non transferable.
  • In the event of a cancellation between 14 days and 48 hours before your arrival, we will retain 50% of the total cost of your reservation.
  • In the event of a cancellation less than 48 hours before your arrival or of a no show., we will retain the full cost of your reservation.

ONLINE RESERVATIONS

• A deposit of 100$ per night will be charged to the card onf file upon reception of the reservation by our team.
• Please let us know at least 48 hours before your scheduled arrival if you wish to modify or delay your arrival so that we can change your reservation. If you respect this timeframe, you will be able to alter your reservation and retain your deposit for a later visit.
• If you cancel less than 48 hours before your scheduled arrival or fail to appear, you will be charged the full cost of your first night’s accommodation and of the treatments or complementary activities ordered.

TREATMENT AND ACTIVITY PACKAGE WITHOUT ACCOMMODATION

• In the case of cancellation on the day of your scheduled arrival or of no-show, you will be billed for 100% of the cost of treatments or supplementary activities.

GROUPS AND EVENTS

• Please note that in the case of group reservations and corporate events, cancellation policies may vary according to the terms of the different contracts. For further information, we encourage you to contact your event manager.

GROUP CELEBRATION AND WEDDING ROOM

• When you make your reservation, a non-refundable deposit of $100 per night will be charged to your credit card. Non-redeemable, non-transferable. If cancellation is made 7 days before the scheduled date of arrival or later, 100% of the cost of your stay will be charged.

GIFT CARD

• The sale of a gift card is final and non-refundable.